Troubleshooting

Logon Failed
Firewalls May Prevent Access to Your Online Course
Download Demon
Access Codes
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Logon Failed
Access will only be available on the day your class officially begins to students officially registered through Admissions & Records.  If you added a class on or after the official start date, there will be a 2-business day delay before your pre-assigned  WebCT Username & Password is created.

Every semester, new Usernames & Passwords are assigned to all students. Always read the logon instructions under the Username & Password link to the right.

Firewalls May Prevent Access to Your Online Course
Many employers and companies set up firewalls as security measures against hackers. Firewalls provide security by closing certain Internet ports, which disables student access to interactive computer applications like WebCT.  In cases where students have been given permission to complete school work at their place of employment, employers have requested the port numbers required to modify their network and provide their employees with greater Internet access. Here are the ports that need to be opened:

Download Demon
Although WebCT is a web-based program, it is still executable. Your Netzip Download Demon is attempting to download the homearea.exe which is not a downloadable file.

You have two options for addressing the Netzip Download Demon problem:

Option 1 - Uninstall Netzip Download Demon.
Option 2 - Configure Netzip Download Demon in order to disable it while you are online with WebCT.

Netscape Smart Download is another program that may be attempting to download homearea.exe. If you disable this program, you should be able to access your class.

Course Access Codes
The instructor of your course may have selected a textbook publisher that requires an access code. To obtain full access to the course, you must first purchase and register your Access Code. Access codes are not Login ID's, User ID's, WebCT ID's, Global ID's, Usernames, or Passwords. If you did not receive an Access Code with your text, you may purchase an access code online.

Toll Free Access Code Support #: 1.877.855.3238

> > Purchase Access Code

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If you have installed a pop-up disabling program, you must disable it when using WebCT. You will be unable to access quizzes while your pop-up disabling program is enabled.