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Q: Why am I unable to
login to my course?
Q: I'm
trying to login to WebCT but it keeps trying to
download "homearea.exe"?
Q: I logged into my
course and its asking me for a Course Access
Code, what is this?
Q: I'm trying to take my Quiz but it won't appear,
I keep clicking on it but nothing happens?
Q: Why am I unable to
login to my course?
A: Access will only
be available on the day your class officially
begins to students officially registered through
Admissions & Records. If you added a class
on or after the official start date, there will
be a 2-business day delay before your
pre-assigned WebCT Username & Password is
created.
Every semester, new
Usernames & Passwords are assigned to
all students. Always read the logon instructions
under the Username & Password link to
the right.
NOTE: AJ, Corrections,
& FireTech students access online classes
through the Public Safety Site at
http://leo.riohondo.edu
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A: Many employers and
companies set up firewalls as security measures
against hackers. Firewalls provide security
by closing certain Internet ports, which disables
student access to interactive computer applications
like WebCT. In cases where students
have been given permission to complete school
work at their place of employment, employers
have requested the port numbers required to
modify their network and provide their employees
with greater Internet access. Here are the
ports that need to be opened:
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| WebCT
Port: (TCP) |
8900 |
| Chat
Port: (TCP) |
4447 |
| Whiteboard
Port (TCP): |
4569 |
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Q: I'm
trying to login to WebCT but it keeps trying to
download "homearea.exe"?
A: Although WebCT is
a web-based program, it is still executable.
Your Netzip Download Demon is attempting to
download the homearea.exe which is not a downloadable
file.
You have two options for addressing the Netzip
Download Demon problem:
Option 1 - Uninstall Netzip Download Demon.
Option 2 - Configure Netzip Download Demon
in order to disable it while you are online
with WebCT.
Netscape Smart Download is another program
that may be attempting to download homearea.exe.
If you disable this program, you should be
able to access your class.
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Q: I logged into my
course and its asking me for a Course Access
Code, what is this?
A:
The instructor of your course may have selected
a textbook publisher that requires an access
code. To obtain full access to the course,
you must first purchase and register your
Access Code. Access codes are not Login ID's,
User ID's, WebCT ID's, Global ID's, Usernames,
or Passwords. If you did not receive an Access
Code with your text, you may purchase an access
code online.
Toll Free Access Code Support #: 1.877.855.3238
::
Purchase
Access Code
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Q: I'm trying to take my
Quiz but it won't appear, I keep clicking on it
but nothing happens?
A: If you have installed a pop-up disabling program,
you must disable it when using WebCT. You
will be unable to access quizzes while your
pop-up disabling program is enabled.
These applications work in the background
while you browse the internet. When they detect
a pop-up window that may be an unwanted advertisement,
they automatically close the window. Unfortunately,
they also inhibit WebCT from performing properly.
If you are unable to view Discussion postings,
Quiz windows, and download links, then search
your hard drive for any software with "pop-up"
in the name and disable it.
Note: Norton Internet Security 2003 has an
automatic ad-blocking setting that must be
disabled for WebCT to perform properly. Please
disable this function within Norton.
Some popular pop-up killers include:
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Pop-Up Stopper
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Pop-Up Defender
::
Pop-Up Zapper
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