What Happened? On Oct. 19, 2023, Río Hondo Community College District (Río Hondo) discovered certain devices in its network had been encrypted with ransomware. Upon learning of this, Río Hondo took prompt action to secure the network, commenced an investigation, and engaged an outside cybersecurity firm to assist in the investigation, which determined there was unauthorized access to Río Hondo’s network between Oct. 12-19, 2023, during which time certain files were taken.
Río Hondo understands the gravity of the incident and wants to assure the campus community and the public that immediate action was taken to address the situation. Río Hondo retained a vendor to conduct a comprehensive review of the files to determine whether the files contained any sensitive student information. This process was resource-intensive and involved multiple steps to ensure the scope, accuracy, and completeness of the review.
What Information Was Involved? On Jan. 25, 2024, Río Hondo determined personal information regarding some current and former students of Río Hondo may have been accessed by an unauthorized individual, including their names, addresses, Social Security numbers, and full dates of birth. Río Hondo then worked to identify and compile a list of residential addresses for these individuals.
What We Are Doing. On Feb. 27, 2024, Río Hondo began mailing letters to students whose information may have been involved in the incident. Out of an abundance of caution, Río Hondo is offering eligible individuals complimentary credit monitoring and identity protection services. If you believe you may have been affected by this incident but have not received a letter by March 12, 2024, please call 1-888-871-4286.
What You Can Do. For individuals whose information may have been involved, we encourage you to remain vigilant by reviewing your account statements and credit reports for any unauthorized activity. If you see unauthorized charges or activity, please contact your financial institution immediately. You may contact any of the three nationwide credit bureaus – Equifax, Experian, and TransUnion – to request a fraud alert. Once you place an alert with one of the bureaus, that bureau will send your request to the other two.
For More Information Río Hondo is committed to protecting the data it maintains and regrets any inconvenience or concern this incident may have caused. Río Hondo continues to bolster its cybersecurity controls and is grateful for the support of its staff and community. Individuals with questions about the incident are encouraged to contact the external call center at 1-888-871-4286, Monday through Friday, 8 a.m. to 5 p.m., Pacific Time.
Rio Hondo College Foundation is a non-profit organization that secures philanthropic funding through contributions from individuals, corporations, foundations, and non-profits to assist the College in meeting its commitment to student success.