Rio Hondo College confirmed that Canvas access had been restored for faculty on May 8, 2026, and for students on May 10, 2026.
Students
Should you encounter issues logging into Canvas or the Canvas app, please try these steps first.
Computer or Mobile Device Browser
Canvas App
Clear cache and cookies for the App:
- Android Guide to Clear Canvas App Cache (opens in new window)
- iOS Guide to Clear Canvas App Cache (opens in new window)
If clearing the cache does not work, please uninstall and reinstall the Canvas App then try logging in again.
If the above items do not work, we recommend resetting your password by submitting an ITS Help Desk Ticket (opens in new window). After logging into Canvas, if you encounter any issues, please email [email protected].
Faculty
Due to the recent Canvas issue this past weekend, the deadline to submit Spring 2026 grades and Positive Attendance Hours has been extended to Tuesday, June 2, 2026, by 8:00 a.m.
Please also note the following information regarding Canvas course access and assignment extensions:
- At a faculty member's discretion, students can be afforded an extra 5 calendar days of access to Canvas shells after the end date for a course. This is already built into all Canvas courses.
- This is strictly to submit any late assignments being afforded to students and should not be considered additional instructional days.
- For Spring 2026, students enrolled in full-term and 8-week second half courses will lose the ability to submit assignments on May 26, 2026, at 11:59 pm.
For those that wish to adjust their assignments in response to the Canvas incident last week, you will need to update Assignment Availability and Due Dates for individual assignments.
Assignment Availability and Due Dates
Individual assignment Availability and Due Dates must be adjusted for any extensions on assignments. Availability and Due Dates in Canvas (opens in new window).
Assignment Bulk Editing
If you need to update multiple assignments, Canvas has a bulk assignment date editing tool. Canvas Bulk Date Updates Tools (opens in new window).
Final Grades
Use this link for instructions on How to Enter Final Grades (opens in new window).
If your course has a unique scheduling type outside of the above, please email [email protected].
Gradebook & Course Backup Support Sessions
The Office of Distance Education will be offering faculty additional opportunities for gradebook and course backup during the below times as a precaution to the May 12, 2026, deadline provided by those who compromised Instructure's system last week.
- Monday, May 11, 2026
- LR 224 · 11:30 a.m. – 1:15 p.m.
- Tuesday, May 12, 2026
- LR 224 · 4:00 – 6:00 p.m.
Canvas Timeline
Monday, May 11, 2026
Additional support resources and guidance were provided to assist users with Canvas access, course backups, and related tools. Faculty and staff are encouraged to review and update their contact information through Personal Information (opens in new window).
Sunday, May 10, 2026
8:00 AM Student access to Canvas was restored following additional monitoring and implementation of security precautions.
Friday, May 8, 2026
3:00 PM Faculty access to Canvas was restored for users with MFA-enabled accounts. ITS staff continued monitoring and support efforts throughout the weekend.
Earlier Rio Hondo College coordinated security response efforts, reviewed authentication systems, and finalized campus communications regarding the phased restoration of Canvas services.
Thursday, May 7, 2026
2:00 PM Emergency SMS and email notifications were distributed to students, faculty, and staff informing them that Canvas services were unavailable and under active investigation.
1:30 PM Rio Hondo College temporarily disabled Canvas authentication access as a precautionary security measure following reports of malicious activity affecting the Canvas login page.
Earlier Rio Hondo College began investigating reports of suspicious activity affecting Canvas and coordinated response efforts with campus leadership and statewide partners.
Tuesday, May 5, 2026
Afternoon Additional communications were distributed to students, faculty, and staff regarding updated information related to the Canvas cybersecurity incident.
Monday, May 4, 2026
2:09 PM Rio Hondo College distributed its initial campuswide communication regarding the Canvas cybersecurity incident.
Faculty Support
Faculty experiencing issues with Canvas tools or integrations should contact the Office of Distance Education for assistance at [email protected].