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Home / Online Counseling / Frequently Asked Questions

Frequently Asked Questions

  1. Can I use Cranium Café anywhere?
    Yes, you are able to access Cranium Café anywhere with internet access and a compatible device & browser. Please review our “Pre-appointment Checklist” for requirements to successfully use Cranium Café.
  2. I haven’t applied to Rio Hondo yet, can I still see an Online Counselor?
    You must have an admissions application on file and Rio Hondo student ID# in order to access online counseling services. Click here to Apply for admission to Rio Hondo College.
  3. Do I have to sign into Cranium Café through AccessRio?
    There are several access points for Cranium Café. If you are a Re-Entry, public safety or online education student, please check that respective web page.
  4. I have a MAC, can I still use Cranium Café?
    Please use either a Chrome or Firefox internet browser for all video chat appointments. Unfortunately, Apple products (iPhone, iPad, MAC, etc) are not compatible with Cranium Café and cannot be used for video chat appointments.
  5. Do I have to use online counseling if I am taking online classes?
    No, you can still access on campus Counseling services.

For in-person counseling appointments, please call
(562)908-3410 or visit SS 160.

  • Online Counseling Homepage
  • Is Online Counseling Right For You?
  • Pre-Appointment Checklist
  • Schedule an Appointment
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About RHC

Rio Hondo College, serving the communities of El Monte, Pico Rivera, Santa Fe Springs, South El Monte, and Whittier for over 50 years.

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Rio Hondo College
3600 Workman Mill Road
Whittier, CA 90601

Phone: (562) 692-0921
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